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325 lines
16 KiB
XML
<?xml version="1.0" encoding="UTF-8"?>
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<chapter id="HDRWQ76">
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<title>Troubleshooting</title>
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<para>This chapter explains how to investigate and solve some problems you can sometimes encounter when working with AFS files. To
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use the instructions, find the heading that describes your problem or matches the error message you received.</para>
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<sect1 id="HDRWQ77">
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<title>Problem: Cannot Access, Copy, or Save File</title>
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<para><indexterm>
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<primary>troubleshooting</primary>
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<secondary>inability to access, copy or save file</secondary>
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</indexterm> <indexterm>
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<primary>files</primary>
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<secondary>inability to access, copy or save</secondary>
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</indexterm> <indexterm>
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<primary>saving files</primary>
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<secondary>inability to</secondary>
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</indexterm> <indexterm>
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<primary>copying</primary>
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<secondary>files, inability to</secondary>
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</indexterm> <indexterm>
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<primary>directories</primary>
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<secondary>inability to access</secondary>
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</indexterm> <indexterm>
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<primary>access to AFS filespace</primary>
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<secondary>failures, troubleshooting</secondary>
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</indexterm></para>
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<orderedlist>
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<listitem>
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<para><anchor id="LINOSAVE-TOKENS" />Issue the <emphasis role="bold">tokens</emphasis> command to verify that you have valid
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tokens. For complete instructions, see <link linkend="HDRWQ30">To Display Your Tokens</link>. <programlisting>
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% <emphasis role="bold">tokens</emphasis>
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</programlisting></para>
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<itemizedlist>
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<listitem>
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<para>If your tokens are valid, proceed to Step <link linkend="LINOSAVE-FSCHECKS">2</link>.</para>
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</listitem>
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<listitem>
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<para>If your do not have tokens for the relevant cell, or they are expired, issue the <emphasis
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role="bold">klog</emphasis> command to authenticate. For complete instructions, see <link linkend="HDRWQ29">To
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Authenticate with AFS</link>. Then try accessing or saving the file again. If you are not successful, proceed to Step
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<link linkend="LINOSAVE-FSCHECKS">2</link>. <programlisting>
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% <emphasis role="bold">klog</emphasis>
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</programlisting></para>
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</listitem>
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</itemizedlist>
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</listitem>
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<listitem>
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<para><anchor id="LINOSAVE-FSCHECKS" />Issue the <emphasis role="bold">fs checkservers</emphasis> command to check the
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status of file server machines. For complete instructions, see <link linkend="HDRWQ41">Checking the Status of Server
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Machines</link>. <programlisting>
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% <emphasis role="bold">fs checkservers &</emphasis>
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</programlisting></para>
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<itemizedlist>
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<listitem>
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<para>If the following message appears, proceed to Step <link linkend="LINOSAVE-PERMS">3</link>. <programlisting>
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All servers are running.
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</programlisting></para>
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</listitem>
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<listitem>
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<para>Output like the following indicates that your Cache Manager cannot reach the indicated file server machines.
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<programlisting>
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These servers unavailable due to network or server problem:
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<replaceable>list of machines</replaceable>.
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</programlisting></para>
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<para>Issue the <emphasis role="bold">fs whereis</emphasis> command to check if the file you are attempting to access or
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save is stored on one of the inaccessible file server machines. For complete instructions, see <link
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linkend="HDRWQ40">Locating Files and Directories</link>.</para>
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<programlisting>
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% <emphasis role="bold">fs whereis</emphasis> <<replaceable>dir/file path</replaceable>>
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</programlisting>
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<para>If your file is stored on an inaccessible machine, then you cannot access the file or save it back to the File
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Server until the machine is again accessible. If your file is on a machine that is not listed as inaccessible, proceed
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to Step <link linkend="LINOSAVE-PERMS">3</link>.</para>
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</listitem>
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</itemizedlist>
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</listitem>
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<listitem>
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<para><anchor id="LINOSAVE-PERMS" />Issue the <emphasis role="bold">fs listacl</emphasis> command to verify that you have
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the permissions you need for accessing, copying, or saving the file. For complete instructions, see <link
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linkend="HDRWQ53">To display an ACL</link>. <programlisting>
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% <emphasis role="bold">fs listacl</emphasis> <<replaceable>dir/file path</replaceable>>
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</programlisting></para>
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<para>You need the indicated permissions:</para>
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<itemizedlist>
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<listitem>
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<para>To access, copy, or save a file, you must have the <emphasis role="bold">l</emphasis> (<emphasis
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role="bold">lookup</emphasis>) permission on the directory and on all directories above it in the pathname.</para>
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</listitem>
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<listitem>
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<para>To save changes to an existing file, you must in addition have the <emphasis role="bold">w</emphasis> (<emphasis
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role="bold">write</emphasis>) permission. To create a new file, you must in addition have the <emphasis
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role="bold">i</emphasis> (<emphasis role="bold">insert</emphasis>) and <emphasis role="bold">w</emphasis>
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permissions.</para>
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</listitem>
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<listitem>
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<para>To copy a file between two directories, you must in addition have the <emphasis role="bold">r</emphasis>
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(<emphasis role="bold">read</emphasis>) permission on the source directory and the <emphasis role="bold">i</emphasis>
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permission on the destination directory.</para>
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</listitem>
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</itemizedlist>
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<para>If you do not have the necessary permissions but own the directory, you always have the <emphasis
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role="bold">a</emphasis> (<emphasis role="bold">administer</emphasis>) permission even if you do not appear on the ACL.
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Issue the <emphasis role="bold">fs setacl</emphasis> command to grant yourself the necessary permissions. For complete
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instructions, see <link linkend="HDRWQ54">Changing an ACL</link>.</para>
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<programlisting>
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% <emphasis role="bold">fs setacl -dir</emphasis> <<replaceable>directory</replaceable>><superscript>+</superscript> <emphasis
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role="bold">-acl</emphasis> <<replaceable>access list entries</replaceable>><superscript>+</superscript>
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</programlisting>
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<para>If you do not have the necessary permissions and do not own the directory, ask the owner or a system administrator to
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grant them to you. If they add you to a group that has the required permissions, you must issue the <emphasis
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role="bold">klog</emphasis> command to reauthenticate before you can exercise them.</para>
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<para>If you still cannot access the file even though you have the necessary permissions, contact your system administrator
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for help in investigating further possible causes of your problem. If you still cannot copy or save the file even though you
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have the necessary permissions, proceed to Step <link linkend="LINOSAVE-QUOTA">4</link>.</para>
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</listitem>
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<listitem>
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<para><anchor id="LINOSAVE-QUOTA" />If copying a file, issue the <emphasis role="bold">fs listquota</emphasis> command to
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check whether the volume into which you are copying it, or the partition that houses that volume, is almost full. For
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saving, check the volume and partition that contain the directory into which you are saving the file. For complete
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instructions, see <link linkend="HDRWQ39">Displaying Volume Quota</link>. <programlisting>
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% <emphasis role="bold">fs listquota</emphasis> <<replaceable>dir/file path</replaceable>>
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</programlisting></para>
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<para>The command produces output as in the following example:</para>
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<programlisting>
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% <emphasis role="bold">fs listquota /afs/abc.com/usr/terry</emphasis>
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Volume Name Quota Used % Used Partition
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user.terry 10000 3400 34% 86%
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</programlisting>
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<itemizedlist>
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<listitem>
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<para>If the value in the <computeroutput>Partition</computeroutput> field is not close to 100%, the partition is not
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almost full. Check the value in the <computeroutput>% Used</computeroutput> field. If it is close to 100%, then the
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volume is almost full. If possible, delete files from the volume that are no longer needed, or ask your system
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administrator to increase the volume's quota.</para>
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<para>If the value in the <computeroutput>% Used</computeroutput> field is not close to 100% (is, say, 90% or less),
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then it is unlikely that you are exceeding the volume's quota, unless the file is very large or the volume's quota is
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small. Contact your system administrator for help in investigating further possible causes of your problem.</para>
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</listitem>
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<listitem>
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<para>If the value in the <computeroutput>Partition</computeroutput> field is very close to 100%, the partition is
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possibly nearly full. However, server machine partitions are usually very large and can still have enough space for an
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average file when nearly full. You can either ask your system administrator about the partition's status, or issue the
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<emphasis role="bold">fs examine</emphasis> command. The final line in its output reports how many kilobyte blocks are
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still available on the partition. For complete instructions, see <link linkend="HDRWQ39">Displaying Volume Quota</link>.
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<programlisting>
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% <emphasis role="bold">fs examine</emphasis> <<replaceable>dir/file path</replaceable>>
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</programlisting></para>
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<para>If there is enough free space on the partition but you still cannot save the file, ask your system administrator
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for help in investigating further possible causes of your problem.</para>
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</listitem>
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</itemizedlist>
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</listitem>
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</orderedlist>
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</sect1>
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<sect1 id="HDRWQ78">
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<title>Problem: Accidentally Removed Your Entry from an ACL</title>
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<para><indexterm>
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<primary>troubleshooting</primary>
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<secondary>accidental removal from ACL</secondary>
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</indexterm> <indexterm>
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<primary>ACL</primary>
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<secondary>accidentally removed yourself</secondary>
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</indexterm></para>
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<orderedlist>
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<listitem>
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<para>If you own the directory from which you have accidentally removed your ACL entry, then you actually still have the
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<emphasis role="bold">a</emphasis> (<emphasis role="bold">administer</emphasis>) permission even if it does not appear on
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the ACL. You normally own your home directory and all of its subdirectories, for instance. Issue the <emphasis
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role="bold">fs setacl</emphasis> command to grant yourself all other permissions. For complete instructions, see <link
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linkend="HDRWQ55">To Add, Remove, or Edit Normal ACL Permissions</link>. <programlisting>
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% <emphasis role="bold">fs setacl -dir</emphasis> <<replaceable>directory</replaceable>> <emphasis role="bold">-acl <</emphasis><replaceable>your_username</replaceable>> <emphasis
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role="bold">all</emphasis>
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</programlisting></para>
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<para>For <replaceable>directory</replaceable>, provide the complete pathname to the directory (for example, <emphasis
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role="bold">/afs/abc.com/usr/</emphasis><replaceable>your_username</replaceable>). This is necessary because AFS cannot
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interpret pathname abbreviations if you do not have the <emphasis role="bold">l</emphasis> (<emphasis
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role="bold">lookup</emphasis>) permission.</para>
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</listitem>
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<listitem>
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<para>If you do not own the directory, issue the <emphasis role="bold">fs listacl</emphasis> to check if any remaining
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entries grant you the permissions you need (perhaps you belong to one or more groups that appear on the ACL). For complete
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instructions, see <link linkend="HDRWQ53">To display an ACL</link>. <programlisting>
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% <emphasis role="bold">fs listacl</emphasis> <<replaceable>dir/file path</replaceable>>
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</programlisting></para>
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<itemizedlist>
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<listitem>
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<para>The following message displays the directory's ACL. If you need permissions that no entry currently grants you,
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ask the directory's owner or your system administrator for help. <programlisting>
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Access list for <<replaceable>dir/file path</replaceable>> is
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Normal rights
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<replaceable>list of entries</replaceable>
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</programlisting></para>
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</listitem>
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<listitem>
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<para>If the command returns the following error message instead of an ACL, then you do not have the <emphasis
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role="bold">l</emphasis> permission. <programlisting>
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fs: You don't have the required access rights on '<replaceable>dir/file path</replaceable>'
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</programlisting></para>
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<para>Ask the directory's owner or your system administrator to grant you the permissions you need. If they add you to a
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group that has the required permissions, you must issue the <emphasis role="bold">klog</emphasis> command to
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reauthenticate before you can exercise them.</para>
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</listitem>
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</itemizedlist>
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</listitem>
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</orderedlist>
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</sect1>
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<sect1 id="HDRWQ79">
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<title>Error Message: "afs: Lost contact with fileserver"</title>
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<indexterm>
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<primary>troubleshooting</primary>
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<secondary>error messages</secondary>
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</indexterm>
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<indexterm>
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<primary>error messages, troubleshooting</primary>
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</indexterm>
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<indexterm>
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<primary>lost contact with fileserver (error message)</primary>
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</indexterm>
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<para>Issue the <emphasis role="bold">fs checkservers</emphasis> command to check the status of file server machines. For
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complete instructions, see <link linkend="HDRWQ41">Checking the Status of Server Machines</link>.</para>
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<programlisting>
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% <emphasis role="bold">fs checkservers &</emphasis>
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</programlisting>
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<itemizedlist>
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<listitem>
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<para>If the following message appears, ask your system administrator for assistance in diagnosing the cause of the
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<computeroutput>Lost contact</computeroutput> error message. <programlisting>
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All servers are running.
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</programlisting></para>
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</listitem>
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<listitem>
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<para>Output like the following indicates that your Cache Manager cannot reach the indicated file server machines. You must
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wait until they are again accessible before continuing to work with the files that are stored on them. <programlisting>
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These servers unavailable due to network or server problem:
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<replaceable>list_of_machines</replaceable>.
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</programlisting></para>
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</listitem>
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</itemizedlist>
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<indexterm>
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<primary>connection timed out (error message)</primary>
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</indexterm>
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</sect1>
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<sect1 id="Header_155">
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<title>Error Message: "<replaceable>command</replaceable>: Connection timed out"</title>
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<para>Issue the <emphasis role="bold">fs checkservers</emphasis> command as described in <link linkend="HDRWQ79">Error Message:
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afs: Lost contact with fileserver</link>. <indexterm>
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<primary>you don't have the required access rights (error message)</primary>
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</indexterm></para>
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</sect1>
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<sect1 id="Header_156">
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<title>Error Message: "fs: You don't have the required access rights on '<replaceable>file</replaceable>'"</title>
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<para>You do not have the ACL permissions you need to perform the operation you are attempting. If you own the directory and
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have accidentally removed yourself from the ACL, see <link linkend="HDRWQ78">Problem: Accidentally Removed Your Entry from an
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ACL</link>. Otherwise, ask the directory's owner or your system administrator to grant you the appropriate permissions.
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<indexterm>
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<primary>afs: failed to store file (error message)</primary>
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</indexterm> <indexterm>
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<primary>failed to store file (error message)</primary>
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</indexterm></para>
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</sect1>
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<sect1 id="Header_157">
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<title>Error Message: "afs: failed to store file"</title>
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<para>Follow the instructions in <link linkend="HDRWQ77">Problem: Cannot Access, Copy, or Save File</link>.</para>
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</sect1>
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</chapter> |