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870 lines
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HTML
870 lines
16 KiB
HTML
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
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<HTML
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><HEAD
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><TITLE
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>Troubleshooting</TITLE
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><META
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NAME="GENERATOR"
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CONTENT="Modular DocBook HTML Stylesheet Version 1.7"><LINK
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TITLE="AFS User Guide"
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HREF="book1.html"><LINK
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TITLE="Using Groups"
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HREF="c2454.html"><LINK
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TITLE="Using the NFS/AFS Translator"
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HREF="a3632.html"></HEAD
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BGCOLOR="#FFFFFF"
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><TR
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COLSPAN="3"
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>AFS User Guide: Version 3.6</TH
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></TR
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><TR
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><TD
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WIDTH="10%"
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ALIGN="left"
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VALIGN="bottom"
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HREF="c2454.html"
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ACCESSKEY="P"
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>Prev</A
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ALIGN="right"
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>Next</A
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><HR
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ALIGN="LEFT"
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WIDTH="100%"></DIV
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><DIV
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CLASS="chapter"
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><H1
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><A
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NAME="HDRWQ76"
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></A
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>Chapter 6. Troubleshooting</H1
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><P
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>This chapter explains how to investigate and solve some problems you can sometimes encounter when working with AFS files. To
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use the instructions, find the heading that describes your problem or matches the error message you received.</P
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><DIV
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CLASS="sect1"
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><H1
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CLASS="sect1"
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><A
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NAME="HDRWQ77"
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>Problem: Cannot Access, Copy, or Save File</A
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></H1
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><P
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> </P
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><OL
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TYPE="1"
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><LI
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><P
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><A
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NAME="LINOSAVE-TOKENS"
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></A
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>Issue the <SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>tokens</B
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></SPAN
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> command to verify that you have valid
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tokens. For complete instructions, see <A
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HREF="c569.html#HDRWQ30"
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>To Display Your Tokens</A
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>. <PRE
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CLASS="programlisting"
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> % <SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>tokens</B
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></SPAN
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>
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</PRE
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></P
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><UL
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><LI
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><P
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>If your tokens are valid, proceed to Step <A
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HREF="c3402.html#LINOSAVE-FSCHECKS"
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>2</A
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>.</P
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></LI
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><LI
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><P
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>If your do not have tokens for the relevant cell, or they are expired, issue the <SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>klog</B
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></SPAN
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> command to authenticate. For complete instructions, see <A
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HREF="c569.html#HDRWQ29"
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>To
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Authenticate with AFS</A
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>. Then try accessing or saving the file again. If you are not successful, proceed to Step
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<A
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HREF="c3402.html#LINOSAVE-FSCHECKS"
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>2</A
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>. <PRE
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CLASS="programlisting"
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> % <SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>klog</B
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></SPAN
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>
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</PRE
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></P
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></LI
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></UL
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></LI
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><LI
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><P
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><A
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NAME="LINOSAVE-FSCHECKS"
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></A
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>Issue the <SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>fs checkservers</B
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></SPAN
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> command to check the
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status of file server machines. For complete instructions, see <A
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HREF="c1095.html#HDRWQ41"
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>Checking the Status of Server
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Machines</A
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>. <PRE
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CLASS="programlisting"
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> % <SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>fs checkservers &</B
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></SPAN
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>
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</PRE
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></P
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><UL
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><LI
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><P
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>If the following message appears, proceed to Step <A
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HREF="c3402.html#LINOSAVE-PERMS"
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>3</A
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>. <PRE
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CLASS="programlisting"
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> All servers are running.
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</PRE
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></P
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></LI
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><LI
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><P
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>Output like the following indicates that your Cache Manager cannot reach the indicated file server machines.
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<PRE
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CLASS="programlisting"
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> These servers unavailable due to network or server problem:
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<VAR
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CLASS="replaceable"
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>list of machines</VAR
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>.
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</PRE
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></P
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><P
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>Issue the <SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>fs whereis</B
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></SPAN
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> command to check if the file you are attempting to access or
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save is stored on one of the inaccessible file server machines. For complete instructions, see <A
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HREF="c1095.html#HDRWQ40"
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>Locating Files and Directories</A
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>.</P
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><PRE
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CLASS="programlisting"
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> % <SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>fs whereis</B
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></SPAN
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> <<VAR
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CLASS="replaceable"
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>dir/file path</VAR
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>>
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</PRE
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><P
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>If your file is stored on an inaccessible machine, then you cannot access the file or save it back to the File
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Server until the machine is again accessible. If your file is on a machine that is not listed as inaccessible, proceed
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to Step <A
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HREF="c3402.html#LINOSAVE-PERMS"
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>3</A
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>.</P
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></LI
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></UL
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></LI
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><LI
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><P
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><A
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NAME="LINOSAVE-PERMS"
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></A
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>Issue the <SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>fs listacl</B
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></SPAN
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> command to verify that you have
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the permissions you need for accessing, copying, or saving the file. For complete instructions, see <A
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HREF="c1444.html#HDRWQ53"
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>To display an ACL</A
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>. <PRE
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CLASS="programlisting"
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> % <SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>fs listacl</B
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></SPAN
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> <<VAR
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CLASS="replaceable"
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>dir/file path</VAR
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>>
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</PRE
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></P
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><P
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>You need the indicated permissions:</P
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><UL
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><LI
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><P
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>To access, copy, or save a file, you must have the <SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>l</B
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></SPAN
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> (<SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>lookup</B
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></SPAN
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>) permission on the directory and on all directories above it in the pathname.</P
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></LI
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><LI
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><P
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>To save changes to an existing file, you must in addition have the <SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>w</B
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></SPAN
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> (<SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>write</B
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></SPAN
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>) permission. To create a new file, you must in addition have the <SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>i</B
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></SPAN
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> (<SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>insert</B
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></SPAN
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>) and <SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>w</B
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></SPAN
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>
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permissions.</P
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></LI
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><LI
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><P
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>To copy a file between two directories, you must in addition have the <SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>r</B
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></SPAN
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>
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(<SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>read</B
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></SPAN
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>) permission on the source directory and the <SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>i</B
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></SPAN
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>
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permission on the destination directory.</P
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></LI
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></UL
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><P
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>If you do not have the necessary permissions but own the directory, you always have the <SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>a</B
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></SPAN
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> (<SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>administer</B
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></SPAN
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>) permission even if you do not appear on the ACL.
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Issue the <SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>fs setacl</B
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></SPAN
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> command to grant yourself the necessary permissions. For complete
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instructions, see <A
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HREF="c1444.html#HDRWQ54"
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>Changing an ACL</A
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>.</P
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><PRE
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CLASS="programlisting"
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> % <SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>fs setacl -dir</B
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></SPAN
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> <<VAR
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CLASS="replaceable"
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>directory</VAR
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>><SUP
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>+</SUP
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> <SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>-acl</B
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></SPAN
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> <<VAR
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CLASS="replaceable"
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>access list entries</VAR
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>><SUP
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>+</SUP
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>
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</PRE
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><P
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>If you do not have the necessary permissions and do not own the directory, ask the owner or a system administrator to
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grant them to you. If they add you to a group that has the required permissions, you must issue the <SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>klog</B
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></SPAN
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> command to reauthenticate before you can exercise them.</P
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><P
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>If you still cannot access the file even though you have the necessary permissions, contact your system administrator
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for help in investigating further possible causes of your problem. If you still cannot copy or save the file even though you
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have the necessary permissions, proceed to Step <A
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HREF="c3402.html#LINOSAVE-QUOTA"
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>4</A
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>.</P
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></LI
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><LI
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><P
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><A
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NAME="LINOSAVE-QUOTA"
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></A
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>If copying a file, issue the <SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>fs listquota</B
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></SPAN
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> command to
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check whether the volume into which you are copying it, or the partition that houses that volume, is almost full. For
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saving, check the volume and partition that contain the directory into which you are saving the file. For complete
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instructions, see <A
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HREF="c1095.html#HDRWQ39"
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>Displaying Volume Quota</A
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>. <PRE
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CLASS="programlisting"
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> % <SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>fs listquota</B
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></SPAN
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> <<VAR
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CLASS="replaceable"
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>dir/file path</VAR
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>>
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</PRE
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></P
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><P
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>The command produces output as in the following example:</P
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><PRE
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CLASS="programlisting"
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> % <SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>fs listquota /afs/abc.com/usr/terry</B
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></SPAN
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>
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Volume Name Quota Used % Used Partition
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user.terry 10000 3400 34% 86%
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</PRE
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><UL
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><LI
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><P
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>If the value in the <SAMP
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CLASS="computeroutput"
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>Partition</SAMP
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> field is not close to 100%, the partition is not
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almost full. Check the value in the <SAMP
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CLASS="computeroutput"
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>% Used</SAMP
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> field. If it is close to 100%, then the
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volume is almost full. If possible, delete files from the volume that are no longer needed, or ask your system
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administrator to increase the volume's quota.</P
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><P
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>If the value in the <SAMP
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CLASS="computeroutput"
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>% Used</SAMP
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> field is not close to 100% (is, say, 90% or less),
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then it is unlikely that you are exceeding the volume's quota, unless the file is very large or the volume's quota is
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small. Contact your system administrator for help in investigating further possible causes of your problem.</P
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></LI
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><LI
|
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><P
|
|
>If the value in the <SAMP
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CLASS="computeroutput"
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>Partition</SAMP
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> field is very close to 100%, the partition is
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possibly nearly full. However, server machine partitions are usually very large and can still have enough space for an
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average file when nearly full. You can either ask your system administrator about the partition's status, or issue the
|
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<SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
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>fs examine</B
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></SPAN
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> command. The final line in its output reports how many kilobyte blocks are
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still available on the partition. For complete instructions, see <A
|
|
HREF="c1095.html#HDRWQ39"
|
|
>Displaying Volume Quota</A
|
|
>.
|
|
<PRE
|
|
CLASS="programlisting"
|
|
> % <SPAN
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|
CLASS="bold"
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><B
|
|
CLASS="emphasis"
|
|
>fs examine</B
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|
></SPAN
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> <<VAR
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CLASS="replaceable"
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>dir/file path</VAR
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>>
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</PRE
|
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></P
|
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><P
|
|
>If there is enough free space on the partition but you still cannot save the file, ask your system administrator
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for help in investigating further possible causes of your problem.</P
|
|
></LI
|
|
></UL
|
|
></LI
|
|
></OL
|
|
></DIV
|
|
><DIV
|
|
CLASS="sect1"
|
|
><H1
|
|
CLASS="sect1"
|
|
><A
|
|
NAME="HDRWQ78"
|
|
>Problem: Accidentally Removed Your Entry from an ACL</A
|
|
></H1
|
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><P
|
|
> </P
|
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><OL
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TYPE="1"
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><LI
|
|
><P
|
|
>If you own the directory from which you have accidentally removed your ACL entry, then you actually still have the
|
|
<SPAN
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CLASS="bold"
|
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><B
|
|
CLASS="emphasis"
|
|
>a</B
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></SPAN
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> (<SPAN
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CLASS="bold"
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><B
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CLASS="emphasis"
|
|
>administer</B
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></SPAN
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>) permission even if it does not appear on
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the ACL. You normally own your home directory and all of its subdirectories, for instance. Issue the <SPAN
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CLASS="bold"
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><B
|
|
CLASS="emphasis"
|
|
>fs setacl</B
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|
></SPAN
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|
> command to grant yourself all other permissions. For complete instructions, see <A
|
|
HREF="c1444.html#HDRWQ55"
|
|
>To Add, Remove, or Edit Normal ACL Permissions</A
|
|
>. <PRE
|
|
CLASS="programlisting"
|
|
> % <SPAN
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|
CLASS="bold"
|
|
><B
|
|
CLASS="emphasis"
|
|
>fs setacl -dir</B
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></SPAN
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|
> <<VAR
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CLASS="replaceable"
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>directory</VAR
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>> <SPAN
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CLASS="bold"
|
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><B
|
|
CLASS="emphasis"
|
|
>-acl <</B
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></SPAN
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><VAR
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CLASS="replaceable"
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>your_username</VAR
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>> <SPAN
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CLASS="bold"
|
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><B
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CLASS="emphasis"
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>all</B
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></SPAN
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>
|
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</PRE
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></P
|
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><P
|
|
>For <VAR
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CLASS="replaceable"
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>directory</VAR
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>, provide the complete pathname to the directory (for example, <SPAN
|
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CLASS="bold"
|
|
><B
|
|
CLASS="emphasis"
|
|
>/afs/abc.com/usr/</B
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></SPAN
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|
><VAR
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CLASS="replaceable"
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|
>your_username</VAR
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>). This is necessary because AFS cannot
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interpret pathname abbreviations if you do not have the <SPAN
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CLASS="bold"
|
|
><B
|
|
CLASS="emphasis"
|
|
>l</B
|
|
></SPAN
|
|
> (<SPAN
|
|
CLASS="bold"
|
|
><B
|
|
CLASS="emphasis"
|
|
>lookup</B
|
|
></SPAN
|
|
>) permission.</P
|
|
></LI
|
|
><LI
|
|
><P
|
|
>If you do not own the directory, issue the <SPAN
|
|
CLASS="bold"
|
|
><B
|
|
CLASS="emphasis"
|
|
>fs listacl</B
|
|
></SPAN
|
|
> to check if any remaining
|
|
entries grant you the permissions you need (perhaps you belong to one or more groups that appear on the ACL). For complete
|
|
instructions, see <A
|
|
HREF="c1444.html#HDRWQ53"
|
|
>To display an ACL</A
|
|
>. <PRE
|
|
CLASS="programlisting"
|
|
> % <SPAN
|
|
CLASS="bold"
|
|
><B
|
|
CLASS="emphasis"
|
|
>fs listacl</B
|
|
></SPAN
|
|
> <<VAR
|
|
CLASS="replaceable"
|
|
>dir/file path</VAR
|
|
>>
|
|
</PRE
|
|
></P
|
|
><UL
|
|
><LI
|
|
><P
|
|
>The following message displays the directory's ACL. If you need permissions that no entry currently grants you,
|
|
ask the directory's owner or your system administrator for help. <PRE
|
|
CLASS="programlisting"
|
|
> Access list for <<VAR
|
|
CLASS="replaceable"
|
|
>dir/file path</VAR
|
|
>> is
|
|
Normal rights
|
|
<VAR
|
|
CLASS="replaceable"
|
|
>list of entries</VAR
|
|
>
|
|
</PRE
|
|
></P
|
|
></LI
|
|
><LI
|
|
><P
|
|
>If the command returns the following error message instead of an ACL, then you do not have the <SPAN
|
|
CLASS="bold"
|
|
><B
|
|
CLASS="emphasis"
|
|
>l</B
|
|
></SPAN
|
|
> permission. <PRE
|
|
CLASS="programlisting"
|
|
> fs: You don't have the required access rights on '<VAR
|
|
CLASS="replaceable"
|
|
>dir/file path</VAR
|
|
>'
|
|
</PRE
|
|
></P
|
|
><P
|
|
>Ask the directory's owner or your system administrator to grant you the permissions you need. If they add you to a
|
|
group that has the required permissions, you must issue the <SPAN
|
|
CLASS="bold"
|
|
><B
|
|
CLASS="emphasis"
|
|
>klog</B
|
|
></SPAN
|
|
> command to
|
|
reauthenticate before you can exercise them.</P
|
|
></LI
|
|
></UL
|
|
></LI
|
|
></OL
|
|
></DIV
|
|
><DIV
|
|
CLASS="sect1"
|
|
><H1
|
|
CLASS="sect1"
|
|
><A
|
|
NAME="HDRWQ79"
|
|
>Error Message: "afs: Lost contact with fileserver"</A
|
|
></H1
|
|
><P
|
|
>Issue the <SPAN
|
|
CLASS="bold"
|
|
><B
|
|
CLASS="emphasis"
|
|
>fs checkservers</B
|
|
></SPAN
|
|
> command to check the status of file server machines. For
|
|
complete instructions, see <A
|
|
HREF="c1095.html#HDRWQ41"
|
|
>Checking the Status of Server Machines</A
|
|
>.</P
|
|
><PRE
|
|
CLASS="programlisting"
|
|
> % <SPAN
|
|
CLASS="bold"
|
|
><B
|
|
CLASS="emphasis"
|
|
>fs checkservers &</B
|
|
></SPAN
|
|
>
|
|
</PRE
|
|
><UL
|
|
><LI
|
|
><P
|
|
>If the following message appears, ask your system administrator for assistance in diagnosing the cause of the
|
|
<SAMP
|
|
CLASS="computeroutput"
|
|
>Lost contact</SAMP
|
|
> error message. <PRE
|
|
CLASS="programlisting"
|
|
> All servers are running.
|
|
</PRE
|
|
></P
|
|
></LI
|
|
><LI
|
|
><P
|
|
>Output like the following indicates that your Cache Manager cannot reach the indicated file server machines. You must
|
|
wait until they are again accessible before continuing to work with the files that are stored on them. <PRE
|
|
CLASS="programlisting"
|
|
> These servers unavailable due to network or server problem:
|
|
<VAR
|
|
CLASS="replaceable"
|
|
>list_of_machines</VAR
|
|
>.
|
|
</PRE
|
|
></P
|
|
></LI
|
|
></UL
|
|
></DIV
|
|
><DIV
|
|
CLASS="sect1"
|
|
><H1
|
|
CLASS="sect1"
|
|
><A
|
|
NAME="Header_155"
|
|
>Error Message: "<VAR
|
|
CLASS="replaceable"
|
|
>command</VAR
|
|
>: Connection timed out"</A
|
|
></H1
|
|
><P
|
|
>Issue the <SPAN
|
|
CLASS="bold"
|
|
><B
|
|
CLASS="emphasis"
|
|
>fs checkservers</B
|
|
></SPAN
|
|
> command as described in <A
|
|
HREF="c3402.html#HDRWQ79"
|
|
>Error Message:
|
|
afs: Lost contact with fileserver</A
|
|
>. </P
|
|
></DIV
|
|
><DIV
|
|
CLASS="sect1"
|
|
><H1
|
|
CLASS="sect1"
|
|
><A
|
|
NAME="Header_156"
|
|
>Error Message: "fs: You don't have the required access rights on '<VAR
|
|
CLASS="replaceable"
|
|
>file</VAR
|
|
>'"</A
|
|
></H1
|
|
><P
|
|
>You do not have the ACL permissions you need to perform the operation you are attempting. If you own the directory and
|
|
have accidentally removed yourself from the ACL, see <A
|
|
HREF="c3402.html#HDRWQ78"
|
|
>Problem: Accidentally Removed Your Entry from an
|
|
ACL</A
|
|
>. Otherwise, ask the directory's owner or your system administrator to grant you the appropriate permissions.
|
|
</P
|
|
></DIV
|
|
><DIV
|
|
CLASS="sect1"
|
|
><H1
|
|
CLASS="sect1"
|
|
><A
|
|
NAME="Header_157"
|
|
>Error Message: "afs: failed to store file"</A
|
|
></H1
|
|
><P
|
|
>Follow the instructions in <A
|
|
HREF="c3402.html#HDRWQ77"
|
|
>Problem: Cannot Access, Copy, or Save File</A
|
|
>.</P
|
|
></DIV
|
|
></DIV
|
|
><DIV
|
|
CLASS="NAVFOOTER"
|
|
><HR
|
|
ALIGN="LEFT"
|
|
WIDTH="100%"><TABLE
|
|
SUMMARY="Footer navigation table"
|
|
WIDTH="100%"
|
|
BORDER="0"
|
|
CELLPADDING="0"
|
|
CELLSPACING="0"
|
|
><TR
|
|
><TD
|
|
WIDTH="33%"
|
|
ALIGN="left"
|
|
VALIGN="top"
|
|
><A
|
|
HREF="c2454.html"
|
|
ACCESSKEY="P"
|
|
>Prev</A
|
|
></TD
|
|
><TD
|
|
WIDTH="34%"
|
|
ALIGN="center"
|
|
VALIGN="top"
|
|
><A
|
|
HREF="book1.html"
|
|
ACCESSKEY="H"
|
|
>Home</A
|
|
></TD
|
|
><TD
|
|
WIDTH="33%"
|
|
ALIGN="right"
|
|
VALIGN="top"
|
|
><A
|
|
HREF="a3632.html"
|
|
ACCESSKEY="N"
|
|
>Next</A
|
|
></TD
|
|
></TR
|
|
><TR
|
|
><TD
|
|
WIDTH="33%"
|
|
ALIGN="left"
|
|
VALIGN="top"
|
|
>Using Groups</TD
|
|
><TD
|
|
WIDTH="34%"
|
|
ALIGN="center"
|
|
VALIGN="top"
|
|
> </TD
|
|
><TD
|
|
WIDTH="33%"
|
|
ALIGN="right"
|
|
VALIGN="top"
|
|
>Using the NFS/AFS Translator</TD
|
|
></TR
|
|
></TABLE
|
|
></DIV
|
|
></BODY
|
|
></HTML
|
|
> |